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FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions
37 articles in this section

I paid, why can't I access the Premium features?

I paid, why can't I access the Premium features?
support
Written by Support Team
Updated about a a day ago

What are the accepted formats for the domains in the bulk functionalities?

support
Written by Support Team
Updated about a 5 hours ago

Can I carry over the unused requests to the next month?

Can I carry over the unused requests to the next month?
support
Written by Support Team
Updated about a a day ago

Can I find the email pattern for a specific domain?

If a request returns no results, does it count against me?
support
Written by Support Team
Updated about a a day ago

Can I share my account to allow someone else access?

Learn how to invite other colleagues and users to join you in Tomba and share your subscription with them
support
Written by Support Team
Updated about a a day ago

Can I share my leads with other team members?

Can I share my leads with other team members?
support
Written by Support Team
Updated about a a day ago

Can I verify webmails addresses?

Can I verify webmails addresses?
support
Written by Support Team
Updated about a a day ago

Can you return data from a LinkedIn or Twitter handle?

Can you return data from a LinkedIn or Twitter handle?
support
Written by Support Team
Updated about a a day ago

Can you return data from a Domain industries?

Can you return data from a Domain industries?
support
Written by Support Team
Updated about a a day ago

Did Not Receive Verification Email

Troubleshooting why you didn't get the verification email
support
Written by Support Team
Updated about a a day ago

Finding disposable

Finding disposable
support
Written by Support Team
Updated about a 5 hours ago

Finding Webmail

Finding Webmail
support
Written by Support Team
Updated about a a day ago

Google Sheets Add-on stop-working after a while?

Google Sheets Add-on stop working after a while?
support
Written by Support Team
Updated about a 9 days ago

Report a bug

Found something that doesn't look right?
support
Written by Support Team
Updated about a a day ago

how email verification works

how email verification works
support
Written by Support Team
Updated about a a day ago

How many emails can be extracted in the Domain Search?

How many emails can be extracted in the Domain Search?
support
Written by Support Team
Updated about a 9 days ago

How often is the data updated?

Tomba data is updated every 15 minutes which significantly minimizes the amount ..
support
Written by Support Team
Updated about a a day ago

How We Find Email Addresses ?

Learn how our system searches for email addresses
support
Written by Support Team
Updated about a a day ago

I’ve been locked out of my account. What do I do?

Accessing My Account
support
Written by Support Team
Updated about a a day ago

If a request returns no results, does it count against me?

If a request returns no results, does it count against me?
support
Written by Support Team
Updated about a a day ago

If the tomba.io service is down

If tomba.io.me is down, please know we are working quickly to resolve the issue
support
Written by Support Team
Updated about a a day ago

Is there a limit to the email addresses that I can verify?

Is there a limit to the email addresses that I can verify?
support
Written by Support Team
Updated about a a day ago

I've reached my monthly limit. When is this reset?

I've reached my monthly limit. When is this reset?
support
Written by Support Team
Updated about a a day ago

No Repeated requests are counted

No Repeated requests are counted
support
Written by Support Team
Updated about a a day ago

The permissions required to use Tomba Chrome extension and Firefox Add-on?

The permissions required to use Tomba Chrome extension and Firefox Add-on?
support
Written by Support Team
Updated about a 9 days ago

The permissions required to use Tomba Google Sheets Add-on?

The permissions required to use Tomba Google Sheets Add-on?
support
Written by Support Team
Updated about a 9 days ago

Product roadmap's overview

Newly released features, how we see the future
support
Written by Support Team
Updated about a a day ago

Reasons Why Domain Search Don't find any emails

Reasons Why Domain Search Don't find any emails
support
Written by Support Team
Updated about a a day ago

Is there a request per second limit?

Is there a request per second limit?
support
Written by Support Team
Updated about a a day ago

search for specific people in a Domain Search?

search for specific people in a Domain Search?
support
Written by Support Team
Updated about a a day ago

Supported languages

Learn how we support various languages, including French and German, in Tomba
support
Written by Support Team
Updated about a a day ago

What do the colours in every result mean?

What do the colours in every result mean?
support
Written by Support Team
Updated about a a day ago

What information can I find with the Domain Search?

What information can I find with the Domain Search?
support
Written by Support Team
Updated about a a day ago

What is a request and how it is counted

What is a request and how it is counted
support
Written by Support Team
Updated about a a day ago

What is an Accept All means?

What is an Accept All means?
support
Written by Support Team
Updated about a a day ago

Which browsers does Tomba support?

tomba works on Chrome, Safari, Opera, Brave ...
support
Written by Support Team
Updated about a a day ago

Why doesn't the Email Finder return any result?

No result found in the Email Finder? Here are the next steps you can follow.
support
Written by Support Team
Updated about a 6 months ago