I paid, why can't I access the Premium features?

Discover possible reasons why you can't access Premium features after payment, with guidance on resolving the issue.

Written by Mohamed Ben rebia

Updated about a Jul 24, 2024

If you have purchased a Premium subscription through our website, you should automatically be upgraded.

However, if you are unable to access the Premium content, please log out and back in, which should sync your account with your purchase.

If this does not help, please check the following:

1. Make sure you don't have more than one account with Tomba. Perhaps you created two accounts with two different email addresses, and the subscription you paid for is linked to a different account.
1. Make sure the payment in question went through successfully.
1. due to security reasons and the need to confirm your identity When this happens, you will get an email from us asking for some information .

If you have any issues or questions about Tomba, feel free to contact us, we will be happy to help you!