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I've been locked out of my account. What do I do?

Your Tomba account locks for a short time after too many wrong passwords, so wait for the lock to end and sign in again.

Written by Tomba.io Team

Wait for the lock to end, then sign in again. Tomba locks your account for a short time after too many wrong passwords, to keep other people out.

Failed attempts

Lock time

5

5 minutes

10

30 minutes

15

1 hour

If you forgot your password

Click Forgot password? on the sign-in page, or open the Forgotten password page, and follow the email we send you.

⚠️ Important: Resetting your password doesn't end the lock. Wait for the lock time to pass before you sign in with your new password.

If the reset email doesn't arrive

  • Check your Spam or Junk folder.

  • Add Tomba to your safe senders list, so our emails reach your inbox.

  • If it still doesn't arrive, email [email protected].

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