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I didn't get my account confirmation email

What to do when the code that confirms your new Tomba account doesn't arrive.

Written by Tomba.io Team

When you sign up, Tomba emails you an 8-digit code that confirms your account. If it hasn't arrived, you can ask for a new one on the Confirm your account screen.

Get your code

  1. Wait a few minutes. The email can take a moment to arrive.

  2. Check your spam or junk folder.

  3. Check that the email address shown on the screen is correct.

  4. On Confirm your account, use Verify, then Resend Code. You can do this every 30 seconds.

  5. Type the code in Verification Code, then use Verify Account.

If the code still doesn't arrive

Work email systems sometimes hold back messages from new senders. Ask your IT team to let email from Tomba through, then use Resend Code again.

If that doesn't help, or if the address has a typo, write to [email protected].

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