A banned or blocked account has been stopped by a Tomba administrator, usually because it broke our rules. You see a screen that says Your account has been blocked, and you're signed out after a few seconds.
Why accounts get blocked
Our Terms of Service and Acceptable Use Policy set the rules. These are common reasons:
Extra accounts. You only need one account. You can't create more to get extra free credits, or to get around a block.
Shared logins. A login is for one person. To work with others, invite them to your team.
Getting around limits. This includes spreading your searches over several accounts or IP addresses, which identify your internet connection.
Spam or abuse. This includes any use that puts Tomba or other people at risk.
We may monitor use of Tomba to spot abuse. For a serious breach, we can block an account straight away, with or without notice.
What to do if you think it's a mistake
Email [email protected] and include:
Your account email
A short explanation of how you use Tomba
Our team will review your message and get back to you as soon as possible.
Common questions
Is blocked the same as banned?
Yes. The app says "blocked", and both words mean you can't use your account.
Can a VPN cause problems?
It can stop you from signing up. Tomba can refuse a sign-up from a connection it believes is a VPN. If that happens, turn the VPN off and try again.
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