If we flag your account for a check, you see a screen that says Your account is under review. We review some new accounts to protect our platform. A review usually takes less than 24 hours.
What happens during a review
You get access automatically once your account is approved. Click Check again to see if the review has finished. You can use Sign out to leave the screen and come back later.
If it takes longer
Email [email protected] and include:
Your account email
A short explanation of how you use Tomba
Our team will get back to you as soon as possible.
Under review is not the same as blocked
A review is a check, and your account can still be approved. If you see Your account has been blocked instead, an administrator has stopped your account. See Why Was My Account Banned on Tomba.io? for that case.
How to avoid problems
Use one account. Don't create extra accounts to get more free credits or to get around a suspension.
Follow our Terms of Service and Acceptable Use Policy.
If your team needs access, invite them to your team. Don't create separate accounts.
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