If your Tomba account is marked as suspicious, our automated security systems have detected activity that matches a risk pattern. A suspicious flag is raised by our Web Application Firewall (WAF), which continuously monitors the platform for high-risk behaviour.
Suspicious is not the same as banned
A suspicious flag means your activity has been detected and is under review. A ban means access has already been revoked. If you can no longer sign in at all, your account has been banned rather than flagged — see Why was my account banned on Tomba.io? for that case.
What triggers a suspicious flag
Multiple accounts. Creating more than one account breaches our Terms and Conditions and is one of the most common triggers.
Flagged or low-quality VPNs. Connecting through a VPN service with a poor reputation can trip our automated security checks.
Unusual or abusive usage. Spammy or abusive use of Tomba's tools is treated as misuse.
Our WAF can act automatically, without prior warning, when behaviour matches a known pattern of abuse.
How to clear the flag
Contact us at [email protected] and include:
Your account email
A short explanation of your use case
Our team will review your request and get back to you as soon as possible.
How to avoid being flagged
Use a single account, avoid connecting through flagged VPN services, and keep your usage within the Terms of Service. If your team needs shared access, invite them to your team instead of creating separate accounts.