Tomba.io

Most answers are here in the Help Center. If you need a person, email <a href="mailto:support@tomba.io" rel="nofollow noopener noreferrer" target="_blank">support@tomba.io</a>.

Start with the <a href="https://help.tomba.io/en/">Help Center</a>. Type a few words about your problem into the search box.

If one of these sounds like your problem, start here:

You can't sign in: <a href="https://help.tomba.io/en/articles/10087070-i-ve-been-locked-out-of-my-account-what-do-i-do">I've been locked out of my account</a>

The confirmation email didn't arrive: <a href="https://help.tomba.io/en/articles/10087120-did-not-receive-verification-email">I didn't get my account confirmation email</a>

A search finds nothing: <a href="https://help.tomba.io/en/articles/10085828-reasons-why-domain-search-don-t-find-any-emails">Why Domain Search doesn't find any emails</a> or <a href="https://help.tomba.io/en/articles/10085788-why-doesn-t-the-email-finder-return-any-result">Why doesn't the Email Finder return any result?</a>

You've run out of credits: <a href="https://help.tomba.io/en/articles/16910109-i-ve-used-all-my-credits-what-now">I've used all my credits: what now?</a>

You paid but can't use a feature: <a href="https://help.tomba.io/en/articles/10085846-i-paid-why-can-t-i-access-the-premium-features">I paid, why can't I access the Premium features?</a>

Your payment failed: <a href="https://help.tomba.io/en/articles/10087135-my-payment-has-been-declined-what-does-it-mean">My payment has been declined, what does it mean?</a>

Your account is blocked: <a href="https://help.tomba.io/en/articles/10085778-why-has-my-account-been-blocked">Why has my account been blocked?</a>

Tomba seems to be down: <a href="https://help.tomba.io/en/articles/10085856-if-the-tomba-io-service-is-down">If the tomba.io service is down</a>

- You can't sign in: <a href="https://help.tomba.io/en/articles/10087070-i-ve-been-locked-out-of-my-account-what-do-i-do">I've been locked out of my account</a>
- The confirmation email didn't arrive: <a href="https://help.tomba.io/en/articles/10087120-did-not-receive-verification-email">I didn't get my account confirmation email</a>
- A search finds nothing: <a href="https://help.tomba.io/en/articles/10085828-reasons-why-domain-search-don-t-find-any-emails">Why Domain Search doesn't find any emails</a> or <a href="https://help.tomba.io/en/articles/10085788-why-doesn-t-the-email-finder-return-any-result">Why doesn't the Email Finder return any result?</a>
- You've run out of credits: <a href="https://help.tomba.io/en/articles/16910109-i-ve-used-all-my-credits-what-now">I've used all my credits: what now?</a>
- You paid but can't use a feature: <a href="https://help.tomba.io/en/articles/10085846-i-paid-why-can-t-i-access-the-premium-features">I paid, why can't I access the Premium features?</a>
- Your payment failed: <a href="https://help.tomba.io/en/articles/10087135-my-payment-has-been-declined-what-does-it-mean">My payment has been declined, what does it mean?</a>
- Your account is blocked: <a href="https://help.tomba.io/en/articles/10085778-why-has-my-account-been-blocked">Why has my account been blocked?</a>
- Tomba seems to be down: <a href="https://help.tomba.io/en/articles/10085856-if-the-tomba-io-service-is-down">If the tomba.io service is down</a>

Click Help &amp; Support in the left menu of the app. A panel opens with these options:

The Help &amp; Support panel with seven options, and arrows on the title, Shortcuts, Questions?, Email us and What's new?

Write to <a href="mailto:support@tomba.io" rel="nofollow noopener noreferrer" target="_blank">support@tomba.io</a>. Every plan gets email support. Growth plans and above get priority support, with faster response times. Enterprise plans get a named account manager.

For questions about sales or Enterprise, use the <a href="https://tomba.io/enterprise" rel="nofollow noopener noreferrer" target="_blank">contact form</a>.

If something looks down, check <a href="https://status.tomba.io" rel="nofollow noopener noreferrer" target="_blank">status.tomba.io</a> first. It lists open incidents and outages. The Status button on your Dashboard opens it too.

These details help us solve your problem quickly:

What you were trying to do, and in which tool

- What you were trying to do, and in which tool
- When it happened
- The exact error message
- A screenshot or screen recording
- Your browser name and version

⚠️ Important: Never send your password or your full API key, the private code that connects other apps to Tomba.

<a href="mailto:privacy@tomba.io" rel="nofollow noopener noreferrer" target="_blank">privacy@tomba.io</a>: To remove your data or use your privacy rights. See <a href="https://help.tomba.io/en/articles/10076774-remove-your-data-from-tomba">Remove your data from Tomba</a>.

<a href="mailto:security@tomba.io" rel="nofollow noopener noreferrer" target="_blank">security@tomba.io</a>: Security issues.

- <a href="mailto:privacy@tomba.io" rel="nofollow noopener noreferrer" target="_blank">privacy@tomba.io</a>: To remove your data or use your privacy rights. See <a href="https://help.tomba.io/en/articles/10076774-remove-your-data-from-tomba">Remove your data from Tomba</a>.
- <a href="mailto:security@tomba.io" rel="nofollow noopener noreferrer" target="_blank">security@tomba.io</a>: Security issues.

<a href="https://help.tomba.io/en/articles/10085844-report-a-bug">Report a bug</a>

<a href="https://help.tomba.io/en/articles/18334327-dashboard-tour">Dashboard tour</a>

<a href="https://help.tomba.io/en/articles/18334335-which-tool-should-i-use">Which tool should I use?</a>

<a href="https://help.tomba.io/en/articles/10076774-remove-your-data-from-tomba">Remove your data from Tomba</a>

<a href="https://help.tomba.io/en/articles/18334331-glossary">Glossary</a>

- <a href="https://help.tomba.io/en/articles/10085844-report-a-bug">Report a bug</a>
- <a href="https://help.tomba.io/en/articles/18334327-dashboard-tour">Dashboard tour</a>
- <a href="https://help.tomba.io/en/articles/18334335-which-tool-should-i-use">Which tool should I use?</a>
- <a href="https://help.tomba.io/en/articles/10076774-remove-your-data-from-tomba">Remove your data from Tomba</a>
- <a href="https://help.tomba.io/en/articles/18334331-glossary">Glossary</a>

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