Trouble Accessing Your Premium Subscription?
If you’ve purchased a Premium subscription through our website, your account should be upgraded automatically.
First Steps
If you’re unable to access Premium features:
Log out of your account.
Log back in this often refreshes your account and syncs the subscription.
Still Not Working? Check the Following:
Multiple Accounts:
Ensure you're logged into the correct account. Sometimes users accidentally create two accounts with different email addresses, and the subscription may be linked to the other one.Payment Status:
Confirm that your payment was processed successfully. If the transaction didn’t complete, the upgrade won’t apply.
Identity Verification
In rare cases, due to security measures, we may need to verify your identity. If this applies, you’ll receive an email from us requesting a few details to confirm your purchase.
If you need assistance, don’t hesitate to reach out to our support team we’re here to help!
Need Help?
Got questions? Contact our support team we’re here to help!