A declined payment means we couldn't charge your current card. You can fix it from your Subscription page by trying again or changing your card.
Why a payment gets declined
There isn't enough money in your account.
Your card has expired.
Your bank blocked the payment.
Stripe, our payment provider, blocked the payment.
Fix a declined payment
Step 1. Open Settings > Subscription. You'll see a Payment failed banner at the top.
Step 2. To try the same card again, click Retry payment.
Step 3. To use a different card, click Update card, enter the new card and click Save. Then click Retry payment.
💡 Tip: If your bank blocked the payment, contact your bank first. Then click Retry payment.
⚠️ Important: Fix the payment as soon as you can. We may suspend your access until it's paid.
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