You can change your company details, country, tax ID and payment card yourself in your subscription settings. There's no separate billing contact to set.
Before you start
If you're in a workspace, the workspace owner manages billing. Ask them to make the change.
Change your billing details
Step 1. Open Settings > Subscription and go to Billing information.
Step 2. In Billing details, click Edit information.
Step 3. Update the fields you need: Company, Address, Postal / ZIP code, City, Country and Tax ID / VAT number (optional).
Step 4. Click Save.
Change your payment card
In Payment cards, click Add new card. If you have no saved card, the button says Add card.
Enter the Name on the card and your Credit card details.
Click Save. The new card becomes your default card.
To switch to another saved card, click Set default next to it. To delete a card, click the bin icon next to it, then click Remove.
Common questions
Does adding a VAT number change what I pay?
No. Your tax ID or VAT number only appears on your invoices. Orders from outside the United States aren't charged VAT, GST or sales tax.
What if a renewal payment fails?
You'll see a Payment action required window in the app. Click Update Payment Method to use a different card, or Retry Payment to try the same one. If the Subscription page shows a Payment failed banner, you can use Update card or Retry payment there instead.
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