Tomba emails you about your account, your credits, your payments, your bulks and your team. Find an email below by its subject line to see why you got it.
Emails about signing in and security
"Confirm your email": the code or link to confirm your email address when you sign up.
"your first 25 searches are on us": the welcome email, once your account is ready.
"Reset your password": a link to set a new password, after you ask for one. The link expires.
"Your password was changed": your password was just changed or reset.
"Confirm your new email": sent to your new address when you change your account email.
"Your verification code": the code to finish signing in, if you turned on email codes for two-factor authentication.
"New sign-in to your account": someone signed in to your account from a new device or location.
Emails about your account and API keys
"A new API key was created": a new API key was just created on your account. An API key is a private code that lets another app use your account. If you didn't create it, delete it on API Keys.
"Your API key expires in … days": a reminder 30 days, 7 days and 1 day before a key expires. To replace the key, see How to find my API key?
"Your Tomba account has been deleted": your account was deleted. See Delete Your Account.
Emails about credits and usage
"You're running low on credits": you've used 60%, 80% or 98% of your search credits, or of your verification credits. The email says how many credits are left.
"Your plan has been automatically upgraded": auto-upgrade moved you to the next plan because your credits were running low.
You get at most one low-credit email a day for each level. In a workspace, the owner gets these emails, because members use the owner's credits. To get more credits, see I've used all my credits: what now?
Emails about payments and your plan
"Your subscription is confirmed": you subscribed to a paid plan.
"Your credit purchase is confirmed": you bought a credit pack.
"Your subscription has been canceled": your subscription was canceled.
"We've got your Tomba Enterprise request": you asked about the Enterprise plan, and Tomba's team will be in touch.
"Your Tomba Enterprise plan is live": your Enterprise plan has started.
"Your Tomba Enterprise term ends …": a reminder that your Enterprise agreement ends soon, with the date.
Emails when a payment fails
If a payment for your plan doesn't go through, you can get these emails, one after the other:
"Payment failed - action required": the payment didn't go through.
"Reminder: Update your payment method": the next try didn't go through either.
"Final warning: Your plan will be downgraded": a later try didn't go through either.
Update your payment method on the Subscription page. See Change your billing details or payment card and My payment has been declined, what does it mean?
Emails about bulks and your team
"Your bulk job is ready": a bulk you started with Email me when it is ready has finished with results. Its button opens the bulk in Tomba. See Get notified when a bulk is done, and organize your bulks.
"(name) invited you to (workspace)": someone invited you to join their workspace, a shared team account.
"Reminder: (name) invited you to (workspace)": the invitation was sent to you again.
Can I turn these emails off?
Most of these emails are about your account, so you can't turn them off. Two of them are up to you:
"New sign-in to your account": use the Sign-in notifications switch on Settings > Security. See Sign-in Notifications.
"Your bulk job is ready": tick Email me when it is ready only on the bulks you want an email for.
Other emails have their own switches on Settings > Notifications: Newsletter, Weekly Digest, Feature Announcements and Critical Updates. These switches don't change the emails on this page. See Getting Email Notifications.
Is this email from Tomba real, or is it phishing?
A phishing email pretends to come from Tomba to get your password or your money. If an email looks odd, don't click its links. Check it first:
Look at the sender's address. Tomba's own email addresses and websites end in tomba.io, such as [email protected] and app.tomba.io.
Check in Tomba itself. Type app.tomba.io in your browser and sign in. Your plan and payments are on the Subscription page, and your active sessions are on the Security page.
Never share your password, or a code Tomba emails you, with anyone.
Didn't ask for it? If you get a code, a password reset or an email change you didn't ask for, you can ignore the email. Nothing changes.
Didn't sign in or change your password? Change your password straight away and turn on two-factor authentication.
Still not sure? Email [email protected].
Related articles