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Get answers with Ask Tomba

Ask Tomba is an AI assistant that answers your questions about Tomba from the Help Center and the developer docs, and links its sources.

Written by Tomba.io Team

Ask Tomba is an AI assistant that answers your questions about Tomba. It finds the answer in this Help Center and in the developer docs, and shows you the pages it used.

What Ask Tomba can answer

Ask Tomba answers questions about how Tomba works, such as "How many credits does each search use?" or "How do I verify a whole list of emails?". Its answers come from the Help Center articles and the Tomba docs.

Under each answer, Ask Tomba lists the pages it used, marked Help Center or Docs. Click one to read the whole page.

When you sign in with Tomba, it can also answer questions about your own plan and credits. See "Sign in with Tomba" below.

💳 Credits: Ask Tomba is free. Your questions don't use any search or verification credits.

Open Ask Tomba

You can open Ask Tomba in two ways:

  • Click the ? button in the bottom-right corner of app.tomba.io, tomba.io, docs.tomba.io or blog.tomba.io, then click Ask Tomba.

  • In the Tomba app, click Help & Support in the left menu, then Ask Tomba.

A panel opens with "How can I help?" and a few suggested questions. To learn about the rest of the ? menu, see Use the help menu.

Ask a question

  1. Type your question in the box at the bottom of the panel, or click a suggested question.

  2. Press Enter. The answer appears as Ask Tomba writes it.

Under the box, you can see how many questions you have left today, such as "18 of 20 questions left today".

Ask Tomba also knows which page you're on. A new chat shows Using: and the page's name, so you can ask "What does this page do?". To ask without the page, click the x next to its name.

Buttons under each answer

Point to an icon under an answer to see its name:

  • Copy copies the answer.

  • Good answer and Bad answer tell us whether the answer helped. We use your votes to review answers.

  • Regenerate writes a new answer to your last question. Only the latest answer has it.

  • Branch in a new chat copies the chat up to that answer into a new chat. You can then ask something else without changing the first chat.

Your chats and new chats

Click Your chats, the history icon at the top of the panel, to see your past chats. Click a chat to open it again, or click its bin icon to delete it. Click New chat to start over.

If you haven't signed in, the list says "Kept in this browser. Sign in with Tomba to keep them on every device." When you sign in, it says "Synced with your Tomba account."

Sign in with Tomba

Signing in to Ask Tomba with your Tomba account is optional. When you sign in, you get:

  • Answers about your own account: your plan and when it renews, the search and verification credits you have left, what you've used this billing period and your billing dates

  • Your chats on every device. Chats you started before you signed in are kept.

  • More questions a day: 50 instead of 20

Ask Tomba only reads your account details. It can't run searches, use your credits or change anything in your account.

How to sign in to Ask Tomba

  1. Click the sign-in icon at the top of the Ask Tomba panel. Its name is Sign in with Tomba.

  2. In the window that opens, sign in to Tomba if you're asked to.

  3. The first time, click Authorize to let Ask Tomba read your account.

To sign out, click your picture at the top of the panel, then Sign out.

💡 Tip: If you see "Allow pop-ups for Ask Tomba to sign in.", your browser blocked the sign-in window. Allow pop-ups in your browser, then try again.

Daily limit: how many questions you can ask

Ask Tomba takes 20 questions a day when you aren't signed in, and 50 a day when you sign in with Tomba. The count starts again at 00:00 UTC. Every question counts, including a question you've asked before and each Regenerate.

When you reach the limit, Ask Tomba shows "Daily limit reached" and "You have used all of today's questions. Try again tomorrow." If you haven't signed in, the message can also read "You've reached the daily limit of 20 questions. Sign in with Tomba for more, or try again tomorrow." Click Sign in with Tomba to keep asking today.

What Ask Tomba can't do

Ask Tomba explains how Tomba works, but it can't act on your account. It also can't pass your question to our team. Email [email protected] for:

  • Billing disputes and refunds

  • Deleting your account

  • Bugs, or anything that doesn't work as it should

  • Questions about data in your account, such as one search or one bulk

When the Help Center and the docs don't cover a question, Ask Tomba says so: "I couldn't find an answer to that in the Tomba Help Center or developer docs. Email [email protected] and the Tomba team will help."

Talk to a person on our team

Ask Tomba can't connect you to a human: it has no button to reach a person. To talk to the Tomba team, click Chat with us in the ? menu, or email [email protected].

In Chat with us, an automatic assistant may answer first, using the same Help Center. It hands your conversation to our team when it isn't sure of the answer, or when you ask for a person. You then see "I'll connect you with someone from our support team. They'll reply here as soon as possible."

Your chats are private

Your chats are private to your browser, or to your Tomba account once you sign in. There's no way to share a chat with someone else. You can delete a chat at any time from Your chats. Chats you don't use for 180 days are deleted.

⚠️ Important: Never paste your password or your full API key, the private code that connects other apps to Tomba, into a chat.

Common questions

Can Ask Tomba tell me how many credits I have left?

Yes, once you sign in with Tomba. Ask Tomba can then tell you the search and verification credits you have left, your plan and your usage this billing period. If you aren't signed in, it asks you to sign in first.

Does Ask Tomba answer in my language?

Yes. Write in your language, and Ask Tomba answers in it. The panel and the pages it links are in English.

Can Ask Tomba see my searches or leads?

No. When you're signed in, it reads only your plan, your credits, your usage this billing period and your billing dates.

What does "The assistant is unavailable right now" mean?

Ask Tomba couldn't answer at that moment. The full message is "The assistant is unavailable right now. Please try again in a moment." Wait a moment, then send your question again.

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