The help menu puts every way to get help in one place: Ask Tomba, the chat with our team, product news, videos and more. Open it with the ? button in the bottom-right corner of the page.
Open the help menu
The ? button sits in the bottom-right corner of app.tomba.io, tomba.io, docs.tomba.io and blog.tomba.io. Click it to open the help menu, and click it again to close the menu.
A number on the ? button shows how many product updates and chat replies you haven't read yet. Screen readers announce it as, for example, "Help (2 unread)".
💡 Tip: On tomba.io, the docs and the blog, the ? button appears once you close the cookie banner.
What's in the help menu
The help menu lists these items, in this order:
This page: actions for the page you're on. It only appears on some pages, such as search results.
What's new: the latest product updates. Updates you haven't opened yet have a dot. Click one to read it.
Video tutorials: opens Tomba's video tutorials on YouTube.
Help center: opens this Help Center.
Suggest a feature: opens our feature requests board, where you can share an idea.
Ask Tomba: opens our AI assistant, which answers questions from the Help Center and the developer docs. See Get answers with Ask Tomba.
Chat with us: opens the chat with the Tomba team. A number next to it shows replies you haven't read.
This page: share, screenshot and report
On a results page, for example after a Domain Search or an Email Finder search, the help menu starts with This page. It lists actions for that result, such as:
Share this result: copy a link to the result, or share it on a social network.
Result screenshot: make a picture of the result that you can download.
API call details: see the API call behind the result. This is for developers.
Report incorrect data: tell us that an email or another detail is wrong. See Report a wrong email and claim a credit back.
These actions used to be buttons on the right side of results pages. They're now in the help menu.
Chat with us
Click Chat with us to write to the Tomba team. If you have replies you haven't read, the chat opens on your messages. Otherwise, it opens a new conversation.
An automatic assistant may answer first, using the Help Center. It hands your conversation to our team when it isn't sure of the answer, or when you ask for a person. You then see "I'll connect you with someone from our support team. They'll reply here as soon as possible." You can also email [email protected].
The ? next to a tool's name
Tool pages in the app, such as Domain Search or Email Finder, have a small ? icon next to the tool's name. It isn't the help menu: it explains that tool. Click it to read a short description, and use the buttons below it:
Tutorial opens the help article for the tool.
Video Guide opens a video about the tool.
Take a Tour opens an example result, such as a Domain Search for zapier.com.
Some tools don't show all three buttons.
💳 Credits: Take a Tour runs a real search on the example, so it uses credits like any other search.
Help & Support in the app
The app's left menu still has Help & Support. It opens a panel with Ask Tomba, Shortcuts, API documentation, Questions?, Email us, Customer Feedback, What's new? and About. See Getting help.
Common questions
I don't see the ? button. What can I do?
On tomba.io, the docs and the blog, close the cookie banner first. If the help menu can't load, a chat bubble appears in the corner instead: click it to chat with us. In the app, you can also use Help & Support in the left menu.
Where did the chat bubble go?
The chat bubble is now Chat with us in the help menu. Click the ? button, then Chat with us.
Where did the share and report buttons go?
On results pages, they're under This page in the help menu. Click the ? button to find Share this result, Result screenshot, API call details and Report incorrect data.
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