Tell us when an email bounces or Tomba shows wrong data. A hard bounce means the address doesn't exist, so the receiving mail server refused your message for good. If we confirm a hard bounce, you get a credit back.
Send a report
Step 1. Start your report in one of two ways:
On a results page, click the flag button at the right of the screen. Its label is "Report incorrect data".
Open Settings > Profile, find Flag Incorrect Data under Report Issue and click Report.
Step 2. Fill in the report:
Data Type: what you're reporting, such as Email or Phone.
Value: the item itself, such as
[email protected].Reason: for a bounce, choose Hard Bounce.
Additional Details (optional): paste the bounce message from your mail server.
Step 3. Click Submit Report.
Follow your report
Click View Reports on your Profile page to open Data Flags. The Status column shows where each report stands, and the Credits column shows any credit you got back.
Status | What it means |
Pending | We're reviewing your report |
Confirmed | We agree with your report |
Rejected | The report didn't meet the conditions |
We may ask you for the delivery log, the date you sent the message, and your domain's email settings.
What qualifies for a credit
Where the email came from | When it qualifies |
Email Finder, Domain Search, Author Finder or LinkedIn Finder | Its confidence score was 60 or higher when Tomba showed it |
Email Verifier | It was marked deliverable, and you sent to it within 30 days of verifying it |
You also need all of these:
The message hard-bounced because the address doesn't exist.
You sent it from a domain set up with SPF, DKIM and DMARC. These settings prove a message really came from your domain. Whoever manages your email can check them.
You followed the anti-spam policy.
What doesn't qualify
Soft bounces, which are temporary failures such as a full mailbox or a server that's down
Messages delivered to a spam or junk folder
Messages blocked or slowed down by the recipient's server or filters, including because of your message or your sending reputation
đł Credits: You get 1 search credit back for each confirmed hard bounce. Other reports fix the data but give no credit.
Common questions
Where does my credit go?
It goes back into your current usage window, which is the period until your credits next reset.
Can I report the same email twice?
Not while your first report is pending.
Can I report a wrong phone number or company?
Yes. Choose the matching Data Type. We'll use your report to correct the data, but it gives no credit back.
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