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Why doesn't the Email Finder return any result?

Why the Email Finder sometimes finds nothing, and what to try next.

Written by Tomba.io Team

The Email Finder shows nothing when we have no public data for the company, or when we can't confirm an address for that person. You aren't charged when this happens.

We have no data for the company

Tomba finds emails on public web pages, using a crawler: a program that reads those pages for us. We may have nothing because:

  • No email addresses are published for that website.

  • Our crawler hasn't reached the right pages yet.

  • The website is new or rarely mentioned online.

To check, run a Domain Search. If that finds nothing too, we probably have no public data for the website.

We have data, but no result for this person

  • We tried likely addresses but couldn't confirm one.

  • The person asked us to remove their address.

  • The website is a personal mail service, such as Gmail or Yahoo. Tomba finds work addresses, so it doesn't search these.

What you can do

Step 1. In Finder, check the person's name. Use their first and last name, with no initials or middle names.

Step 2. Check the company box. Use the website the company uses for work email.

The Email Finder tab, with arrows on the name box, the company box, Finder in the left menu and the Try Demo with zapier.com button

Step 3. Run a Domain Search to see which website the company's emails use.

If you still get nothing, the person may no longer work at the company.

💳 Credits: A search uses 1 search credit, and only when an email is found.

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