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Why Doesn't the Phone Finder Return Any Results?

Understanding phone number availability and how to maximize your chances of finding mobile numbers.

Tomba.io Team avatar
Written by Tomba.io Team
Updated over a week ago

Finding mobile phone numbers is one of the most challenging aspects of B2B contact discovery. If you're not seeing results from the Phone Finder, here's why and what you can do about it.


Why Mobile Phone Numbers Are Hard to Find

Mobile phone numbers are significantly harder to find than email addresses. Here's the reality:

  • Phone numbers are rarely published publicly

  • Professionals protect their mobile numbers more than emails

  • Phone data changes frequently (people switch carriers, get new numbers)

  • Privacy regulations limit phone number availability in many regions

Our typical success rate: Out of every 10 LinkedIn profiles or email lookups, we find approximately 3 valid phone number. While this may seem low, it's actually a high success rate compared to industry standards mobile numbers are simply that difficult to obtain.


Where We Source Phone Data

Tomba uses multiple data sources to find phone numbers:

Source

Description

Website Data

Phone numbers published on company websites, contact pages, and team directories

B2B Email Records

Associated phone data from business email databases

LinkedIn

Phone numbers linked to professional profiles

We cross-reference all three sources to maximize the chances of finding a valid phone number for your contacts.


How to Maximize Your Chances

Use Both Email and LinkedIn Methods

For the best results, try finding the phone number using both methods:

  1. Search by Email β€” Enter the contact's email address

  2. Search by LinkedIn β€” Use their LinkedIn profile URL

Using both approaches increases your chances because:

  • Some contacts have phone data linked to their email but not LinkedIn

  • Others have phone data on LinkedIn but not in email databases

  • Combining both gives you the highest probability of success

πŸ’‘ Pro Tip: If one method doesn't return a result, always try the other. This is the most effective strategy for finding mobile numbers.


No Credit Charged If Not Found

You only pay for results.

If Tomba cannot find a phone number for a contact, no credit will be deducted from your account. You're only charged when we successfully return a valid phone number.

Scenario

Credit Used

Phone number found

βœ… 1 credit

No phone number found

❌ 0 credits

This means you can search freely without worrying about wasting credits on unsuccessful lookups.


We Update Data Monthly

Our phone number database is updated every month to ensure accuracy:

  • New phone numbers are added regularly

  • Invalid/disconnected numbers are removed

  • Data sources are refreshed and verified

If a contact's phone number isn't available today, it may become available in future updates. Consider checking back periodically for high-priority contacts.


Setting Realistic Expectations

Data Type

Typical Success Rate

Difficulty

Email Address

70-80%

Moderate

Phone Number

~10-15%

Very Hard

Mobile phone numbers have a lower success rate across the entire industry not just Tomba.


What To Do If No Phone Is Found

  1. Try the other method β€” If you searched by email, try LinkedIn (and vice versa)

  2. Check back later β€” Our data updates monthly

  3. Use email for outreach β€” Start with email, which has higher availability

  4. Try company main line β€” Use Domain Search to find company phone numbers

  5. Check the contact's LinkedIn β€” They may have published contact info directly


Frequently Asked Questions

Why did my colleague find a phone but I didn't for the same person?

Phone data availability can change. If someone searched recently and found a number, but you searched later and didn't, the data may have been updated or the source may have changed.

Do you have more phone numbers for certain countries?

Yes, phone number availability varies by region. North America and Europe typically have better coverage than other regions due to data source availability.

Can I request a phone number lookup?

Currently, phone lookups are automated. We don't offer manual research for individual phone numbers, but our monthly updates continuously improve coverage.

Why is email easier to find than phone?

Email addresses are:

  • Often published on websites and directories

  • Used in business communications and signatures

  • Required for professional profiles and registrations

Phone numbers are personal and rarely shared publicly, making them inherently harder to discover.


Need Help?

If you have questions about phone finder results:

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