Tomba shows a message when your credits run out, when a job needs more credits than you have left, or when something needs a paid plan or a bigger plan. Find the message you see below. Each part says what it means and what to do.

"Usage limit reached" with "You reached your monthly quota of search", "You reached your monthly quota of searches" or "You reached your monthly quota of verifications" means you've used all your search credits or all your verification credits for this period. The tools that need them stop until you have credits again. The message has an Upgrade button.

You have three choices:

For the steps, see I've used all my credits: what now?

"You have reached your usage limit. Upgrade your plan if necessary." means you've used your email count credits or your sources credits. Email count credits pay for extra company details: how many emails Tomba has for a company, its email format and where its staff are based. Sources credits pay for the email sources lookup, which lists the public pages where an email was found, for example from an app connected with your API key. The Show sources link on a result doesn't use them.

The size of these two balances depends on your plan. Your search and verification credits aren't affected. Wait for your next reset, or move to a bigger plan.

"You're running low on credits" appears on your Dashboard and on the Overview usage page when you've used 90% or more of a balance. It says "Upgrade your plan to keep finding and verifying without interruption." Nothing is blocked yet.

On the Free plan, a banner at the top of tool pages changes as you use your credits:

To avoid a break, buy a credit pack or upgrade before you run out.

When a download needs more credits than you have left, you see "Download failed" with a message such as "Insufficient search quota for this request. Remaining: 120, Estimated cost: 300". For verification credits, it says "Insufficient verify quota for this request". Remaining is how many credits you have left. Estimated cost is how many the download needs.

On a bulk's page, you may see these first:

Add credits with a credit pack or a bigger plan, or wait for your reset. Bulk results stay available for 180 days, so you can download them once you have the credits.

"Insufficient search quota for this request. Estimated cost: 3" means a single search needs more search credits than you have left. A Domain Search that shows many emails, or that asks for phone numbers, can cost several credits at once.

Try a smaller search, or add credits with a credit pack or a bigger plan. In a workspace, you may also see this message when you reach a limit set for you.

In a workspace, members use the owner's credits. When the owner's credits run out, members see "Usage limit reached" with "The owner reached usage limit on search" or "The owner reached usage limit on verifications". On bulk pages, they see "Workspace limit reached" with "The workspace owner reached the usage limit of their plan."

Ask the workspace owner to buy a credit pack or move to a bigger plan. Otherwise, the credits come back at the owner's next reset. See Can I share credits with my team?

A message such as "Your individual search limit (500) has been reached." or "Your individual verification limit (500) has been reached." means the workspace owner or an admin set a limit for you. You've used it for this billing period. The number is your limit.

Ask the workspace owner or an admin to raise or remove your limit. They can change it in Settings > Members with Edit member. To see what you've used, see Read your usage pages.

When you invite someone or edit a member, you may see a message such as "Search limit (6000) exceeds the workspace plan quota (5000)." For the Verifier limit, the message starts with "Verifier limit" instead. The limit you typed is higher than the plan allows. Enter a number no higher than the second number in the message.

Guests can't have usage limits. The form says "Guests don't have API access, so usage limits don't apply." You may also see "Guests cannot have usage limits. They don't have API access."

Exporting results needs a paid plan:

To export, move to a paid plan. See What you get on the Free plan.

The Technologies and Similar panels need a paid plan:

These panels are part of every paid plan.

On a paid plan, the Similar companies and Technologies panels show "Usage Limit Reached" when your search credits run out. The message reads "You've used all 2500 similar domain searches this month" or "You've used all 2500 technology detections this month". The number is your plan's search credits, not a separate allowance.

The panel shows when your credits reset. Upgrade for More opens the Upgrade page. You can also buy a credit pack.

Each of these messages means you've reached a limit:

To make room, delete leads, lists, custom fields or API keys you no longer use. For more leads, lists or keys, move to a bigger plan. To change your webhook, edit or delete the one you have.

On Settings > Members, Invite is greyed out with "Team member limit reached. Upgrade to a bigger plan to add more." when your plan's seats are all used. A seat is one person's place in your workspace. If you send an invitation with no free seat, you see "Member limit reached. Please upgrade to add more members."

Pending invitations take a seat too. To make room, cancel an invitation you don't need or remove a member. To add more people, move to a bigger plan.

If Invite says "Only the owner and admins can invite new members.", ask the owner or an admin to send the invitation.

These messages appear when you try to create a workspace: